Samsung phone software update issue finally explained

Samsung has explained the baffling cellphone update dilemma that recently led to hundreds of Aussies acquiring their smartphones wiped.

The tech huge has been investigating theissue with its most up-to-date computer software update, rendering some of its phones worthless.

Samsung Australia told that a modest range of telephones were being locked in “boot mode”.

“Samsung has discovered a specialized problem that influenced a compact selection of clients based generally in South Australia,” a enterprise assertion mentioned.

“Following the launch and installation of Android 13 update to Samsung gadgets that experienced been on Android 11, a little amount of phones ended up locked in “boot mode”.

“A revised firmware update that will not knowledge this difficulty has been designed and will commence staying rolled out to buyers around the coming weeks.”

The tech business encourages affected customers to make contact with a Samsung services centre.

Stream far more tech information are living & on desire with Flash. 25+ news channels in 1 position. New to Flash? Consider 1 month totally free. Provide out there for a restricted time only >

Before this month, thousands of Aussies experienced their smartphones wiped just after a software update left with nothing at all but a blank display screen.

Most folks experiencing the glitch noted the mobile phone currently being trapped with the Samsung brand on the screen.

Phone repair service solutions warned consumers on social media to steer clear of hitting go on the latest prompted Android software package update.

“Tell your Samsung pals not to update their phones,” 1 keep explained to its clients.

“The recommendation is do not update your telephone until finally the glitch is mounted,” a South Australian keep also educated customers.

Involved shoppers went to Samsung merchants for a repair, only to discover they would probably want to carry out a ‘factory reset’ on their gadgets – which means something not backed up would be dropped.

1 unfortunate consumer explained to a 7 News Adelaide reporter outside the house a provider centre that they experienced misplaced a year’s value of recollections.

“Not currently being super tech savvy, regrettably – I haven’t backed everything up,” she mentioned.

“So I’m getting rid of all my 2022 pictures simply because I acquire everything on my cellular phone today.”

“I’ll have to track down all my contacts all over again,” mentioned yet another.

Previous 7 days, Samsung Australia instructed that anyone who compensated to have their telephones preset at a person of their services centres would be refunded.

“Customers who acquire their system to a Samsung Authorised Services Centre and are verified to be impacted by this situation will not be billed for any repairs relating to this challenge, regardless of the Samsung Express guarantee period of time,” they claimed.

“If they have been previously been billed by a Samsung Authorised Provider Centre for repairs relating to this distinct issue, they will be refunded for that do the job. Remember to make contact with the Samsung Authorised Support Centre you attended.” is mindful of promises buyers were charged up to $65. Other individuals opted to obtain new phones as service centres were being shut around the Xmas break – when the update was rolling out.