Samsung phone software update issue: Fixes to be free/ refunded

Samsung customers who compensated to have their telephones “wiped” as element of a deal with to a software situation will be refunded.

The tech enterprise is continue to investigating a weird issue with its hottest program update, rendering some of its smartphones useless.

Whilst the company claims the difficulty is restricted to South Australia, has been contacted by quite a few people today from New South Wales, Victoria and Western Australia who have seasoned the exact same challenge.

According to reports, the hottest Android software program update is leaving phones with possibly blank screens – or caught on the Samsung symbol.

Samsung Australia told that anyone who paid out to have their phones set at a person of their provider centres would be refunded.

“Customers who get their unit to a Samsung Authorised Support Centre and are verified to be affected by this situation will not be billed for any repairs relating to this issue, irrespective of the Samsung Convey warranty time period.

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“If they have been earlier been charged by a Samsung Authorised Services Centre for repairs relating to this particular situation, they will be refunded for that get the job done. Please make contact with the Samsung Authorised Services Centre you attended.” is knowledgeable of claims clients had been charged up to $65. Other individuals opted to get new phones as services centres have been shut in excess of the Christmas break – when the update was rolling out.

Just one South Australian Uber driver said he had sought out a new telephone from a JB Hifi retail outlet at the airport on Xmas Day.

Apart from getting rid of comms, photos, contacts – I also generate for Uber section-time, and obviously, no cellular phone equals no operate in the busiest interval of the year,” he mentioned.

“$750 afterwards, and I was on my way,” he said.

So much, Samsung has not confirmed what styles of telephones are influenced nor the model of Android software program included.

A single UI 5. (Android 13) is the latest update available in Australia.

Mobile phone restore expert services have taken it upon by themselves to alert shoppers to steer clear of hitting go on the hottest prompted Android software program update.

“Tell your Samsung mates not to update their phones,” one particular retail outlet told its customers on social media.

“The recommendation is never update your mobile phone right up until the glitch is set,” an additional stated.

When buying and selling resumed this week, 1000’s of South Australians reportedly flocked to assistance centres searching for a fix for the concern. Australia’s client watchdog verified it was knowledgeable of and wanting into the situation.

“We are doing the job intently with the South Australia customer safety regulator, Client and Business Companies, regarding this make any difference,” an ACCC spokesperson advised

“Under the Australian Buyer Legislation, shoppers are entitled to a repair, substitute or refund if they have procured a faulty products from a business.

“If the product has a major fault, and that fault is exclusively attributable to the business, we are of the look at that the enterprise should not unreasonably charge shoppers to repair service the fault.”

The ACCC suggests affected shoppers initially call Samsung to request a totally free fix to the challenge, or to request a refund for any fees already incurred.

“If buyers call for further more help they can make contact with Purchaser and Business enterprise Providers or the ACCC.”