There are new updates that have been extra to the bottom of this story…
First tale:
Seems like communications company service provider EE’s community is getting problems as a good deal of customers are complaining. Affected kinds are using to social media platforms like Twitter to share the complications they are going through.
In this article are some reviews:
@EE whyyyyyy just cannot I ring landline cell phone numbers? It retains saying ‘call failed’ when I try, but I can ring mobile figures no problem
— Angel (@AngelMidgley21) May perhaps 21, 2019
https://twitter.com/jord19x/status/1130769621122994176
#EE Mobile phone network is down resulting in chaos @EE
— Kirye-Gigs (@Kiryegigs) May possibly 21, 2019
@EE everytime I make a simply call I’m obtaining contact unsuccessful. I’ve restarted my telephone similar situation. I’ve taken my sim out very same challenge. Please can you help?
— Dayoooo (@JR_Kolade) May perhaps 21, 2019
Specifically, the cellphone/mobile network looks to be down. For its section, the company’s social media teams are trying to debug unique grievances.
Can you be sure to restart your telephone?
Hey, Marie. Thanks for bringing this to our consideration. Is this continue to happening now? If it is, can you you should restart your mobile phone.
You should permit me know how you get on. – David
— EE (@EE) May well 21, 2019
Nonetheless, switching off and on is not creating any change for quite a few end users. Here’s what a user explained:
I have by now performed this and I’m still not able to make or receive calls – which is not ideal when you need entry to these companies to get your get the job done performed. By the seems of it the EE provider is down throughout London and this is not an isolated difficulty
A different consumers said they confirmed with EE small business aid group that it is nationwide outage.
This is a nationwide difficulty, I’ve spoken to the company help workforce who are conscious of it. It is influencing outgoing calls
So considerably, no assertion or formal term has apparently been issued on the issue. Nonetheless, in accordance to The Solar, EE is actively looking into the subject.
If you are affected, rest confident, we are keeping an energetic tab, and will update the tale as and when extra info will come to light-weight. So preserve examining back again.
Update 1 (May well 21)
EE has now issued the subsequent statement via its social media channels:
We’re mindful that a compact range of shoppers are unable to make some phone calls more than 4G. We’re accomplishing our ideal to deal with this immediately. Be sure to hold retrying, and we apologise for any inconvenience. WiFi calling, as well as text and facts products and services, are not afflicted.
Update 2 (May 21)
Revised statement:
We’re knowledgeable that a little amount of prospects are not able to make some calls. We’re executing our best to correct this speedily. Please keep retrying, and we apologize for any inconvenience. WiFi contacting, as well as textual content and knowledge services, are not affected
Update 3 (Sept 09)
Appears to be like EE is down as of crafting this. The outage assistance down detector also demonstrates some thing equivalent (as can be witnessed in the impression down below).
Update 4 (August 18, 2022)
04:31 pm (IST): A myriad of experiences on Twitter and Downdetector suggest that EE is now down or not working for numerous subscribers.
07:47 pm (IST): In accordance to experiences on Downdetector, the modern outage with EE has now been solved.
Update 5 (December 19, 2022)
04:01 pm (IST): It appears that the EE cellular phone community is presently down or not doing the job as buyers are reporting that they aren’t equipped to make calls. What’s more, stories on Downdetector also convey the similar.
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